- To order, include the following:
- Original PROM ID number (2-4 letters and 4 numbers) (You will be notified of updated PROMs for the application.)
- Original GM part number or scan tool ID number (1985 and later vehicles)
- Vehicle make, model, year, engine size, and VIN code
- Vehicle details (transmission type, air conditioning, Federal / California, etc.)
- Shipping address, name of the contact person, and shipping method
- Billing information (WD address and the name of contact person)
Our computer experts will lead you through the diagnostic steps. They will explain what to test and how to test each component. They will explain what the test results point to. You'll find out whether the symptoms point to the computer or to some other component or circuit. Just call 1-561-989-9031 in the US and 905-669-4812 in Canada.
Same Day Service
PROMs and Critical Cores will be shipped the same day if the order is received by 12:00 noon EST. Your computer is tested, rebuilt, and returned the same day, providing the shortest possible down time of your customers vehicle.
You can call Toll-Free 888-826-2719 in the US or 905-669-4812 in Canada
